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Food Service Europe & Middle East Nr.03 vom 09.06.2011 Seite 018

Operations

Examining the Real Barriers to Execution

It is an immutable law in business that words are words, explanations are explanations, and promises are promises but only performance is reality. - Harold Geneen

[5200 Zeichen] € 5,75

Food Service Europe & Middle East Nr.02 vom 19.04.2011 Seite 050

Operations

New Rules for a New Decade

Welcome to the second decade of the 21st Century. A lot has changed in the last ten years and you can be sure that even more will change in the next ten. Here are smart strategies to help you stay ahead of the next decade of change: bottom-up is as important as top-down. By Jim Sullivan.

[4216 Zeichen] € 5,75

Food Service Europe & Middle East Nr.01 vom 18.02.2011 Seite 044

Operations

The Digital Revolution and Foodservice Marketing 3.0

When it comes to shopping, do you prefer driving to six different stores, getting in and out of your car six different times and trudging to and from each place... or would you rather visit a mall where parking is plentiful and there's an abundance of stores to choose from? Most people choose the latter and now this real-life preference is being enacted online as well. Individual websites are the stand-alone stores and Facebook is the mall. The future of both retail and foodservice marketing will be dependent on it.

[5838 Zeichen] € 5,75

Food Service Europe & Middle East Nr.06 vom 06.12.2010 Seite 043

Operations

30 Ways in 30 Days to Boost your Bottom Line

For some operators, 2010 has been a good year, despite the economy. For others, the best thing they can say about it is that it's over. And just because the calendar page turns to a new year does not mean that your business will be renewed as well. Now is the time to enact a plan that 'sharpens the saw' and generates momentum for better performance and higher profits in 2011.

[4659 Zeichen] € 5,75

Food Service Europe & Middle East Nr.05 vom 25.10.2010 Seite 042

Operations

Why Foodservice Training Gets Stuck

I recently had lunch with Tim Kirkland, the best-selling author of' The Renegade Server (2009, Indian Creek Press). If you haven't read the book - a 21st Century treatise on how to motivate, inspire and direct iPod Generation waitstaff to better serve and sell - I highly recommend it. Our conversation centered not on servers, but on the current state of - and frustrating lack of progress in - foodservice training. We wondered why there's been so much progress in almost every area of operations while we still educate via the three-ring binder...

[5407 Zeichen] € 5,75

Food Service Europe & Middle East Nr.04 vom 16.08.2010 Seite 036

Operations

The 7 Myths of Customer Service (and what to do about them)

Whenever company leaders grow concerned about rising customer complaints, dipping same store sales, or escalating employee turnover, they often exhibit similar reflexive behavior. They think back to when they worked at the unit level and try to get a sense of what's different - or missing - between then and now.

[4868 Zeichen] € 5,75

Food Service Europe & Middle East Nr.03 vom 28.06.2010 Seite 036

Operations

The Restaurant Manager's Bill of Rights

An open letter to foodservice owners, operators and Area Supervisors from your unit managers: Hey Boss. It's me. Remember when you said at our manager meeting last week that running a restaurant is not rocket science? That being a restaurant manager is like wearing a Speedo at the beach; anyone can, but not everyone should? I know you were just trying to be funny, but the inference left me and the other managers a little bit steamed. Sometimes we wonder if you overlook how much we truly accomplish every day in relation to how little we're given and the resources we work with. I'm not saying we're heroic, but the results we deliver given the obstacles we face are often amazing.

[5298 Zeichen] € 5,75

Food Service Europe & Middle East Nr.01 vom 16.02.2010 Seite 034

Operations

What You Get Paid For

An open letter from the owner to the crew: be nice to the people with the money. Minimize costs. Maximize sales. Build repeat business. Save the drama for your mama. Continuous improvement. Have fun!

[5529 Zeichen] € 5,75

Food Service Europe & Middle East Nr.06 vom 02.12.2009 Seite 046

Operations

Social Media and the Brave New Classroom

Since the first days of the Gutenberg press, information and media (books, training manuals, videos) have been exclusively linear and hierarchical. Content and instruction is transferred from creator (author or teacher) to consumer (reader or student). The student may have had valuable experience or insight to add to the subject but limited or no options to actually contribute to or improve upon the original content for the next wave of learners. The first iteration of the Web (so-called 'version 1.0' spanning 1995 to 2003) was also a one-way format. But today's Internet (Web 2.0) has reversed five centuries of information delivery.

[6080 Zeichen] € 5,75

Food Service Europe & Middle East Nr.04 vom 21.08.2009 Seite 038

Operations

Sustainable Training: Time to Get Green

Driven by our collective environmental conscience, potential cost savings, shareholder and crew demands, and enabling new technology, we're making great strides in designing sustainable, ever 'greener' kitchens, menus, buildings, processes and equipment. But we're long overdue in applying that same mindset and initiative to the endemic waste and cost inefficiencies of foodservice training programs.

[5000 Zeichen] € 5,75

 
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